RETURNS AND REFUNDS POLICY

Ownasmurfs is a reputable provider of digital goods, including accounts for the popular game Counter-Strike: 2 (CS2). In order to maintain a positive and professional relationship with our customers, we have established certain policies that we kindly ask all clients to read and follow.

  1. We want to make it clear that any account purchased from Ownasmurfs that is found to have been VAC banned due to cheating or any other illegal activity carried out by the end user will not be entertained by our company.
  2. We want to clarify that Ownasmurfs will not be held responsible for any accounts sold by the end-user to other individuals.
  3. We have a zero-tolerance policy towards any attempts to scam or cheat with Ownasmurfs . We take all reports of fraud seriously, and we will investigate any such allegations thoroughly. Any individual found to be engaging in such activity will be banned from our services and their previously purchased accounts from us will be confiscated. We urge customers to contact us immediately if they experience any issues with the accounts received from us, so that we may work to resolve the issue as quickly and efficiently as possible.
  4. It is important to note that refunds will not be issued in case of any fraudulent activity, such as the use of stolen credit cards, as our products are digital goods, and once delivered, they cannot be retrieved. We understand that unforeseen circumstances can arise, but we ask our customers to use caution when making purchases and to contact us if they have any questions or concerns before making a purchase.
  5. In the event of any unforeseen circumstances, we may issue a refund for the purchase value only, i.e., the amount that was originally paid to us. We want our customers to be satisfied with their purchases, and we will work with you to resolve any issues that may arise. However, we ask that you please be patient and understand that refunds may take some time to process.

At Ownasmurfs, we strive to provide our customers with high-quality services and to maintain a positive and professional relationship with each and every one of our clients. We appreciate your cooperation in adhering to these policies and we look forward to serving you in the future.

For customer service inquiries or disputes, You may contact us by email at ownasmurfs@gmailcom